Free Shipping
We offer free standard shipping on orders of $60 or more. Orders below this amount will incur standard shipping fees at checkout. Please note that free shipping does not apply to remote or rural areas, and shipping rates are subject to change based on carrier adjustments.
Order Processing
All items are handcrafted to order. Once payment is confirmed, orders will be processed and shipped within 72 hours. Custom or personalized items require an additional 7 business days for production. Processing times are estimates only and are not guaranteed. Orders are processed Monday through Friday, excluding weekends and holidays.
Order Modifications & Cancellations
Because all products are made to order, modification or cancellation requests must be submitted within 24 hours of purchase. Once an order has entered production or has been shipped, we are unable to make changes or cancel it.
Tracking Information
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to update.
Delivery Times
Actual delivery times may vary depending on destination and carrier service. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, weather, natural disasters, peak‑season volumes, customs clearance, or other factors beyond our control. Refunds for shipping fees due to carrier delays will not be granted. During major holidays and promotional peak periods, order processing and delivery times may be extended.
Address Accuracy
Customers are responsible for providing accurate shipping addresses at checkout. We are not liable for packages shipped to incorrect or incomplete addresses due to customer error. Address correction fees charged by carriers (approximately $23.50–$24.00 per package) will be the customer’s responsibility. If a package is returned due to an invalid address, the customer will be responsible for the cost of reshipment.
Customer Support
We are committed to providing timely customer service. All inquiries will be responded to within 24–48 business hours. If you have any questions about your order or need assistance, please don't hesitate to contact us – we're here to help!