Refund & Return Policy
Refund & Return Policy
Order Cancellation
For orders that have not yet entered production, customers may submit a cancellation request and receive a full refund. Once an order has entered production or has been shipped, we are unable to cancel or modify it.
FTC Mail‑Order Rule Compliance
If we are unable to ship your order within the promised processing timeframe, we will notify you promptly and provide two options: agree to a new shipping date, or cancel the order for a full refund. If you choose to cancel and we fail to ship on time, we will issue a full refund to your original payment method.
Return Window
Customers must submit a return request within 30 days of the delivery date. Return requests made after this period will not be accepted.
Quality Issues & Product Discrepancies
If you receive an item with quality defects or that significantly differs from the description, please contact our customer support team with your order number and supporting evidence (photos or videos are recommended). Upon verification, we will arrange a free refund or exchange for you.
Handcrafted Item Disclaimer
All products are handcrafted to order. Due to the nature of handmade goods, slight variations in color, texture, dimensions, and finish may occur and are not considered defects. Product images are for reference only. If an item materially differs from its description or images, it will be treated as a quality issue. Returns or exchanges for non‑quality reasons (such as personal preference or minor aesthetic preferences) will not be accepted.
Return Shipping Costs
If the return is due to a verified quality issue or material discrepancy, we will cover the return shipping costs and provide a prepaid return label.
For returns initiated for other reasons, the customer is responsible for return shipping fees. Original shipping charges are non‑refundable.
Refund Processing
After we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 5–7 business days and credited back to your original payment method. Please note that your bank or credit card issuer may take additional time to reflect the refund in your account.
Shipped Orders
If your order has already been shipped and you experience shipping delays or product‑related issues, please contact our customer support team for assistance.
Customer Support
We are committed to providing timely customer service. All inquiries will be responded to within 24–48 business hours. If you have any questions about your order or need assistance, please don't hesitate to contact us – we're here to help!